Lifesize Device Software Subscription
The Lifesize DSS (Device Software Subscription) is a mandatory warranty and support service for all new Lifesize equipment and software purchases (excluding Cloud App Subscriptions). Previously known as Assurance Maintenance Services (AMS), the DSS ensures continuous protection and support for your Lifesize devices.
Key Features of DSS:
- Mandatory for a minimum of 1 year on all new equipment and software purchases
- Provides software updates through a self-service portal
- Advanced replacement warranty in case of hardware failure
- Flexible subscription options: 1- to 5-year coverage at purchase, with renewals available until the end-of-support announcement
- Endpoint registration for seamless integration with Lifesize Cloud App, eliminating the need for public IP addressing
- Point-to-point calling and centralised management for easier device control and monitoring
Enhanced Support Options with Tempura Assurance:
For organisations seeking additional support, Tempura enhances the DSS offering with two premium service options:
- Assurance Plus: Provides extra support for general issues
- Assurance Critical: Offers immediate assistance for urgent problems
With DSS, your Lifesize devices are protected for years, ensuring that they remain up-to-date and fully operational, no matter the challenges.